Customer Service

Shipping & Delivery
Orders will be shipped out to you within 7 – 14 days of receipt of your order.  If there are any items which you have ordered and they are out of stock or sold out, we will send your order without these items. If you choose to Back Order any items not available at the time you place your order please specify that you would like to Back Order and we will contact you by email once the item(s)  are back in stock.
Our orders are sent thru Australia Post.

Returns & Replacements
If for any reason, you are not completely satisfied with your order, please let us know with 15 days of receipt of your order, that you have items for return or exchange.  Once you have advised us return the items to us within 30 days of date on the receipt along with a copy of the invoice and we will be more than happy to exchange the items or provide you with a credit or refund.  Shipping charges for the items returned will be the customer’s responsibility.
All Credits will be refunded back in your Credit Card Account as per payment.

Ordering
WEBSITE:  All orders can be placed directly from our website, through our shopping cart.
You can  ring Clementine 0433310568 or email clem@enchantingminis.com.au
Visit us BY APPOINTMENT AT THE STUDIO:  Regency Road, Prospect South Australia 5082
When any items are marked as LIMITED EDITION on the description once these items are SOLD OUT they will not be available again.

Out of Stock Items/Back Orders
Occasionally we will have sold out items but we do our best to get the items back into stock as soon as possible. If you would like us to automatically ship them to you when they are back in stock, Please Let Us Know.  We will place those items on BACK ORDER for you.  Otherwise, you will need to re order the items.

Payment
You can email clem@enchantingminis.com.au or phone Clementine 0433310568 and I can give you the banking details once I confirm all products are available.  We are not using PayPal any longer.

 

 
Links
This website may contain links to other sites.  Please be aware that we are not responsible for the privacy practices of such other sites.  We encourage  our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally indentifiable information.  This privacy statement applies solely to information collected by this web site.

Notification of Changes
If we decide to change our privacy policy, we will post those changes on our website so our users are always aware of what information we collect, how we use it, and under circumstances, if any we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email.  Users will have a choice as to whether or not we use their information in this different manner.  We will use information in accordance with the policy under which the information was collected.